createmyspace interiors
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Do you have a question about any of our services? Look below for a list of common questions and their answers. If your question has not been answered below, email us!

Frequently Asked Questions

  • Can decorating really be done without actually being in the home?

    Absolutely! The most important parts of the process are the photos and the responses to our Personal Design Assessment. If the photos thoroughly document the room, the colors are true, and you've carefully answered the questions in the Design Assessment, then online decorating is a convenient and economical way to get decorating help.

  • Why shouldn't I hire a 'real' interior designer or use the free designers that furniture stores offer?

    You are hiring a 'real' interior designer when you purchase our services! We believe that in today's do-it-yourself market people want hands-on solutions. Our mission is to provide decorating solutions at affordable prices. As for free design services at furniture stores, remember that when the designers are free and work for a store, they are product driven. They usually are commission-based and are focused on trying to sell you something from their merchandise and inventory. We do not. We offer suggestions, you do the shopping to locate items similar to what we recommended, and you implement the design plan based on your own budget.

  • What if I want to purchase the exact items that you have implemented in your design plan for me?

    In your Personal Design Guide, we will tell you the resources we have used. We've even made it simple for you: For many of the items we've suggested, you can go directly to the Resource page on this site and link directly to the Resource's site to place your order on line.

    The fabrics we recommend, however, are from designer lines and are only available through interior designers. If you are unable to locate a fabric similar to the sample we sent you, and wish to purchase the exact fabric, then we will extend to you our net cost plus 20%. You will need to tell us the fabric you wish to purchase. The stock number can be found on the back of the fabric sample we sent to you. You will be responsible for providing us with yardage requirements and we will provide you with a quotation. Special order fabrics cannot be returned.

  • How can you offer expert interior design advice at such reasonable prices?

    The reason it is so economical is that we've streamlined our process so that you do a lot of the work. You take the photos and measurements, you do the shopping, and you do the work (such as painting or hiring and directing the contractors to paint, etc.) If you hired an on-site interior designer, they would spend a lot of time implementing the plan for you. We also keep costs down consulting and answering questions via email.

  • What questions do you ask in your Personal Design Assessment?

    The Personal Design Assessment is an extremely important part of our process. We ask questions that will allow us to define your room's function and get to know your personal style and tastes better. You can print out a copy of the Design Assessment and review it so that you will be ready to accurately answer the questions online before you attach your photos that will be emailed to us.

  • What if I don't have a digital camera, or am not sure on how to attach photos?

    Not a problem. You can always mail developed photos and sketches to us.

  • What is the best way to take photos of my room?

    Providing us with good photos of your room is very important. Make sure that the photos thoroughly document the room by taking as many angles of the room as possible. Photos should capture all walls of the room and be taken in plenty of light. Photos must be in JPEG format and we recommend that you keep the file size as small as possible.

  • How do I measure and sketch out my room?

    It's very simple. Just remember, you don't have to worry about scale.

    1. Using a pencil, sketch out the existing layout and be sure to include the locations of all windows and doors.
    2. Use a tape measure to measure each wall, corner to corner. Write down the sizes and locations of all openings and built-ins (doorways, pass-throughs, bookcases, fireplaces, etc.) as shown in our example.
    3. Measure each wall in detail. Start at one corner of the room and measure the distance from the corner to the outside edge of the window casing. From there to the opposite edge of the of the window casing, and from there to the edge of the next window or opposite corner.
    4. When you finish the first wall, the total measurement should match the first overall measurement.
    5. Continue the process around the room, and note the measurement on your drawing.
    6. Other useful information for us to know:
      • Ceiling height
      • Location of all electrical/phone/computer outlets
      • Height of window/doors
      • Location of ceiling lights, if any

    See an example sketch

  • What if I have existing furniture that I want to keep?

    If you ordered a Design Package that included a floor plan, then we would need to know the height, width and depth of each piece you wish to keep. Most of us can get a bit confused about width and depth, particularly when talking about tables. For tables, the width is the length-wise dimension and the depth is the shorter, "front-to-back" dimension.

  • What forms of payment do you accept?

    PayPal is the preferred method of payment, and you don't have to have a PayPal account to use this service. PayPal accepts: Mastercard, Visa, Discover and American Express. If you prefer not to use PayPal and would like to send a check, cashiers check or money order, please email us for our mailing address. We will start your Design Package when your check clears.

  • What is your cancellation policy?

    We will be happy to issue a full refund if you notify us by email within 3 days from the date of your purchase. More than that and we charge a $50.00 cancellation fee as our design team will already have started working on your plan.

  • How do you ensure that I am 100% satisfied?

    The guidelines that we put together for you will be based on your answers to the Personal Design Assessment questionnaire, measurements, and photos we receive from you. This process is about understanding your needs, and providing a solution that matches your individual style.

    Since you will implement the design plans, your complete satisfaction will be ultimately driven by the success of your implementation. We will make every effort to make corrections to our Design Guide for you, if necessary. However, the materials we sent you cannot be returned after receipt by you and we cannot refund design fees.

  • Do you offer discounts for multiple rooms?

    Yes, we do. Depending on the number of rooms, you can save between $10 and $70.00. Please feel free to email us for multiple room discount pricing.

  • Are there any rooms you don't do?

    Remember that it is our intent to offer affordable, high-end interior design. We do not do kitchen cabinet layout or home theatre acoustical design. However, we will recommend interior finishes such as wallcovering, flooring, fabric, furniture, window treatments, lighting, accessory, and paint/trim for these rooms.

  • Can I get a gift certificate?

    It's easy! Just click on Buy Gift Certificate and purchase a gift certificate for the design service of your choice. You can then send your gift certificate via email, print it out and send it via mail, or deliver in person. Gift certificates can be purchased and redeemed via PayPal. PayPal gift certificates do not have an expiration date. If you prefer not to use PayPal to purchase a gift certificate, then simply email us for other instructions.

  • Do you offer your services in Canada and other countries?

    At this time, we only offer services throughout the United State of America.